Conduit

Conduit is a full guest operations platform for hotels and vacation rentals, with AI guest messaging at its core.

A unified inbox connects to Smily so listing, reservation, and guest data sit on the same thread. Guests write on OTAs, SMS, WhatsApp, email, or phone. Staff see those in one place. AI guest messaging, AI task management including maintenance and cleaning, and AI-driven upsells. Full native MCP for setting up agents. Also guest-facing portals.

Conduit reduces response times, cuts manual workload, and keeps service consistent across every channel — without adding headcount.

• Automate guest communication with AI through Whatsapp, phone, email and more!
• Drive additional revenue by offering upsells to guests.
• Build a knowledge base to find all the information about your company in a click.
• Holds real two-way conversations — books reservations, processes refunds, qualifies leads, and escalates to a human when needed.
• Handles conversations across SMS, WhatsApp, email, voice, and social — all in one place.
• Logs every interaction with cross-channel context, so nothing falls through when a guest switches channels.
• Learns from your existing knowledge base and improves continuously.

Starter: $649/mo — 0–50 listings, 1 AI agent, 1 business line, voice AI not included, core integrations, standard support, community onboarding.

Growth: $1,499/mo — 50–120 listings, 3 AI agents, 5 business lines, voice AI included, all integrations, priority support, personalized onboarding.

Enterprise: Custom pricing — unlimited listings, agents and business lines, all integrations, dedicated CSM, personalized onboarding.

No specific requirements.