Plum Guide

• 2.1x longer stays than on Airbnb
• Over 50% of bookings occur outside of high season
• Dedicated AM, Sales & Onboarding teams for both individual Hosts and Property Management Companies
• Majority of Plum Guide Guests have never booked on mainstream OTAs
• High Quality Guests (avg. age is 45)
• Guest Cancellation Rate is <0.5%
• Team of MatchMakers who touch over 60% of reservations (preventing parties/ issues)

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Plum Guide is a curated online travel agency that showcases the world’s best homes - they're like the Michelin Guide, but for homes.

They do this by independently vetting every home and property manager in each market and selecting only the best to feature in our collection.

How is Plum Guide different?

• Editorial style listings built by their Merchandising team
• Unique guests who don’t use mainstream OTAs which means incremental revenue.
• Dedicated functions for individual Hosts & Property Management Companies

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• Guest payment taken by Plum Guide
• You will get payment via HyperWallet and you can set up different IBANs attached to the same account for payouts (1 IBAN per listing).
• Instant booking and booking request are available
• All currencies are supported
• The plum guide dashboard allows you to see your bookings, listings and invoices. Please note that you can't edit any information from your Plum Guide account. Any changes needs to be made within your Smily account.

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Commission based + One time onboarding fee (contact Plum Guide for more information)

Plum Guide have their own criteria to determine if your listings can be published on their platform. 

Those include:

• Company profile in Smily needs to be filled with phone number, email, point of contact etc.
• Property title without numbers and non-Latin characters.
• Complete address, including zipcode.
• Photos: a minimum of 8 photos in dpi : 1200 x 80,  ideally one image for every room (bathroom, kitchen, bedrooms, living space.
• Guest occupancy, number of bedrooms and bathrooms needs to be specified.
• Property size (ft² or m²) needs to be specified.
• Bedding info in each room e.g.; single bed, double bed, etc.
• Arrival instructions for the guest; check-in hours, phone number and email address.
• Prices and availability for the next 18 months (ideally).
• Properties in “instant booking” only.
• Capacity of at least one adult.
• Complete Fees and Taxes mapped in Smily.
• Cancellation policies and terms and conditions must be filled in the Smily account.

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