Transform Cancellations Into Consistent Revenue

Transforming Cancellations into Guaranteed Revenue: A New Era for Vacation Rental Managers

“Flexibility isn’t a perk anymore — it’s a growth strategy.”

According to Vrbo, properties with a relaxed cancellation policy have 3 times more bookings compared to properties with strict.* Booking.com confirms this trend: 73% of travelers say that free cancellation is the main reason they choose one property over another.

Today’s travelers expect freedom — the ability to change plans without losing their money. In fact, flexibility has become one of the main booking factor influencing traveler decisions.

But for Property Managers, that flexibility has always come at a cost: last-minute cancellations, lost revenue, and unpredictable cash flow.

Until now.

The First All-in-One Cancellation Protection, Built for the Vacation Rental Industry

Smily’s Cancellation Protection turns every potential loss into potential revenue.

It’s the first fully automated cancellation protection system integrated directly into a Property Management and Channel Manager solutions — redefining how flexibility, risk, and revenue coexist.

How It Works

When a guest cancels within the protected window (between 30 and 1 day before check-in), Smily reimburses the Property Manager 96% of the rental amount, ensuring predictable income — without guest claims or paperwork.

Behind the scenes, Smily automates a smart, two-rate structure:

- A flexible rate plan with a markup that includes the cost of the Cancellation Protection.

- A non-refundable rate with a negative markup, keeping the Property Manager’s base rate as competitive as ever.

Guests who value flexibility naturally choose the flexible rate, indirectly covering the protection cost.

And because Smily gives Property Managers the freedom to add their own margin on top, this feature becomes not just a safety net — but a new source of profit.

All payouts are secured through Smily’s partnership with Neat, ensuring reliability and trust at every step.

Why This Changes Everything

For years, Property Managers faced a trade-off: attract bookings with flexible terms or protect revenue with strict ones.

Smily eliminates that compromise.

With Cancellation Protection, they can:

- Offer flexibility that boosts conversion rates (up to 3x more bookings, according to Vrbo).

- Maintain revenue security, even when guests cancel.- Increase profitability through markups on flexible rates.

- Stand out from competitors by offering their owners a unique, value-added service.

- Build guest trust and loyalty, knowing every booking feels risk-free.

It’s not an insurance product — it’s a protection, a pricing and revenue innovation that reshapes the economics of short-term rentals.

How to Get Started

Getting started is simple:

1. Activate the Cancellation Protection in your Smily account.

2. Smily automatically creates your dual-rate setup (flexible and non-refundable).

3. Sit back and enjoy guaranteed payouts, even when cancellations happen.

Smily + Neat: Redefining Trust in the Industry

Every protected booking is backed by the partnership between Smily and Neat, combining world-class expertise in fintech and property management. Together, they’re pioneering a new model where flexibility drives growth, without risk.

Be Among the First to Join

We’re opening early access to Smily’s Cancellation Protection ahead of the public launch.If you want to:- Offer flexible policies with zero financial risk- Unlock new revenue through flexible rate markups- Guarantee your income — even when guests cancel

Pre-sign up here to join the early access list.

Spots are limited for the pre-launch phase, and demand is already high — don’t miss the chance to turn every cancellation into a win.

*Source: Expedia group 2023